Services
Bike Servicing
Keep your ride in top shape
With regular maintenance and servicing, you can keep your bike performing as smoothly as the day you got it. Regardless of your cycling experience, we recommend having your bike serviced by an authorized Giant retailer. They have the necessary expertise, tools, and knowledge to keep your ride in top condition, whether on the road or trails.
Why Should You Service Your Bike?
Routine bike servicing is essential for prolonging the lifespan of your bicycle and its components. It ensures smoother performance for a longer time and minimizes the need for frequent replacements.
If you continue riding a bike that has undergone significant wear and tear, it can lead to further damage to its components, ultimately resulting in costly repairs. Take the chain, for example—replacing it before it wears out prevents unnecessary damage to the cassette and chainrings. However, a heavily worn chain will cause excessive wear on these parts, requiring them to be replaced simultaneously.
Regular servicing not only enhances safety but also saves money in the long run. A well-maintained bike provides a more enjoyable riding experience.
Bicycle Service Options
The type of bike servicing available may vary depending on the retailer, but here’s a general breakdown of what’s typically offered:
Basic Service
- Checking and adjusting all nuts and bolts to their proper torque specifications
- Lubricating drivetrain components
- Inspecting and adjusting brakes and gears
Advanced Service
- Checking wheel alignment and truing if necessary
- Wiping down the frame and fork
- Removing, degreasing, and lubricating drivetrain components
Full Service
Includes everything in a basic and advanced service, plus:
- Full bicycle strip-down, cleaning, and greasing of all bike parts, including the bottom bracket, headset, and wheel bearings
- Inspecting the frame and fork for damage and realignment if necessary
- Reassembling the bike to a near-new conditio
Where Can You Service Your Bike?
Giant has numerous retailers across Kenya where you can get your bike professionally serviced. Visit https://giantbicycleskenya.com/ to find a retailer near you.
Basic Safety Check
A basic safety check should be performed every 7–14 days or before any long ride. This quick inspection focuses on key moving parts in an “M” shape, starting from the front wheel and working backward. When tightening any bolts, always refer to the correct torque settings, which can be found on the component or in your bike’s manual. We recommend using a torque wrench for adjustments.
Once you become familiar with the process, you should be able to complete a full bike check within five minutes. If you spot an issue, contact your nearest retailer for a service or repair.
Many retailers offer free safety checks, so if you’re unsure about any step, reach out to a Giant retailer for assistance.
1. Wheels & Hubs
Ensure the wheel is securely fitted using the quick-release skewer or thru-axle bolt. Tighten it while the bike is on the ground to ensure proper alignment. Check the hub condition by rocking the wheel side to side—if there’s excessive movement or grinding when spinning, the bearings may need replacement.
2. Tyres
Use a floor pump to check that the tyre pressure is at the correct level. Perform a visual inspection for any thorns, cuts, or debris. Also, ensure the tyre is properly seated around the rim by checking the manufacturer’s safety line
3. Brakes
While spinning the wheel, test the brakes by squeezing the lever. If excessive force is needed or braking feels spongy, the cable tension may require adjustment. Ensure the wheel moves freely through the brake calipers, listening for any rubbing against the brake pads. If you hear friction, an adjustment is needed.
Giant's Lifetime Warranty
No matter how well you care for your bike, issues can still arise. That’s why Giant provides a lifetime warranty on bikes made from 2012 onwards, ensuring you’re covered if anything unexpected happens.
Visit our warranty page for more details on Giant’s warranty policies.
