Privacy Policy

Last updated: 17 July 2026

Giant Bicycles Kenya (“we”, “us”) operates giantbicycleskenya.com. This policy explains what personal information we collect, why we collect it, and how we protect it, in line with the Data Protection Act, 2019 (Kenya).

Information we collect

Order details: name, phone number, email, delivery address and payment confirmation when you buy from us.
Enquiries: whatever you share with us through our contact form, phone, or WhatsApp.
Website usage: standard analytics data (pages visited, device type) collected via cookies to improve the site.

How we use it

To process and deliver your orders and provide warranty and after-sales service.
To respond to your enquiries.
To send order updates. Marketing messages are only sent with your consent and you can opt out at any time.

What we never do

We do not sell or rent your personal information to anyone.
We do not store your card or mobile-money PINs — payments are processed by secure third-party providers (e.g. M-Pesa, card processors).

Sharing

We share delivery details with courier partners solely to deliver your order, and information with payment providers solely to process your payment. We may disclose information where required by law.

Security & retention

Our site is served over SSL (HTTPS). Order records are retained for as long as required for warranty, accounting and legal purposes, then deleted.

Your rights

You may request a copy of the personal data we hold about you, ask us to correct it, or ask us to delete it (subject to legal retention requirements). Contact us at [email protected] or +254 725 511513.

Contact

Giant Bicycles Kenya
Dar es Salaam Road, Nairobi, Kenya
Phone: +254 725 511513
Email: [email protected]