Returns & Refunds Policy

Last updated: 17 July 2026

7-day returns

If you change your mind, you may return an item within 7 days of delivery provided it is unused, in its original condition and packaging, with proof of purchase. Contact us first on +254 725 511513 or [email protected] to arrange the return.

Faulty or wrong items

If an item arrives damaged, defective, or is not what you ordered, we will repair, replace, or fully refund it — including any delivery costs — in line with the Consumer Protection Act, 2012 (Kenya). Report damage in transit within 48 hours of delivery.

Refunds

Approved refunds are issued within 7 business days to your original payment method (M-Pesa, card, or bank transfer).
For change-of-mind returns, the cost of returning the item to us is met by the customer; for faulty or wrong items, we cover it.

Exclusions

Items that have been used, fitted, or damaged after delivery (unless covered by warranty).
Consumables and normal-wear parts once used (tubes, sealant, bar tape, etc.).
Special-order items are refundable only if faulty.

Warranty claims

Manufacturing defects are handled under the manufacturer’s warranty at no cost to you — bring the bike to our showroom or contact us to arrange assessment.

How to start a return

Call or WhatsApp +254 725 511513, or email [email protected] with your order number and photos (if damaged). Our team responds within one business day.