Delivery in Kenya, Uganda, Tanzania, Rwanda

Shipping & Delivery Policy

Last updated: 11 October 2026

Where we deliver

We deliver anywhere in Kenya, and to Uganda, Tanzania, Rwanda, Ethiopia, Djibouti and Eritrea. Orders outside Kenya are dispatched once paid in full, and any import duties your country charges are paid by you. In Kenya, in-stock items can be paid on delivery, and bikes ordered from Giant need a 50% deposit before import. You can also collect free of charge from our showroom at Dar es Salaam Road, Nairobi, Kenya (Monday – Saturday, 8:00 AM – 7:00 PM; Sunday, 10:00 AM – 4:00 PM).

Timelines

Across Kenya: same-day delivery for in-stock items once your order is confirmed.

Charges

Delivery charges depend on size and destination, and we agree them with you when we confirm your order — accessories typically ship at standard courier rates; full bicycles may attract a higher charge due to size.

Bike preparation

Every bicycle is professionally assembled, tuned and safety-checked by our mechanics before delivery or collection.

On delivery

Please inspect your order on arrival. If anything is damaged or missing, note it with the courier and contact us within 48 hours on +254 725 511513 or [email protected] and we will make it right. This 48-hour window is for damage or missing items in transit. If you simply want to swap an item, our 24-hour exchange applies: see our Returns & Exchanges Policy.