Returns & Exchanges Policy

Last updated: 10 October 2026

24-hour exchanges

If you are not happy with a bike, part or accessory, tell us within 24 hours of receiving it and we will exchange it straight away, provided it is unused, in its original condition and packaging, with proof of purchase. We exchange items; we do not give refunds for a change of mind. Contact us on +254 725 511513 or [email protected] to arrange the exchange.

Faulty or wrong items

If an item arrives damaged, defective, or is not what you ordered, we will repair, replace, or fully refund it — including any delivery costs — in line with the Consumer Protection Act, 2012 (Kenya). Report damage in transit within 48 hours of delivery.

Refunds

Refunds apply only to faulty or wrong items, as above, and are paid within 7 business days to your original payment method (M-Pesa, card, or bank transfer).
For change-of-mind exchanges, the cost of bringing the item back to us is met by the customer; for faulty or wrong items, we cover it.

Exclusions

Items that have been used, fitted, or damaged after delivery (unless covered by warranty).
Consumables and normal-wear parts once used (tubes, sealant, bar tape, etc.).
Special-order items are refundable only if faulty.

Warranty claims

Manufacturing defects are handled under the manufacturer’s warranty at no cost to you — bring the bike to our showroom or contact us to arrange assessment.

How to start an exchange

Call or WhatsApp +254 725 511513, or email [email protected] with your order number and photos (if damaged). Our team responds within one business day.