Terms & Conditions

Last updated: 21 October 2026

These terms govern purchases from Giant Bicycles Kenya, a store of Cycle Africa Bikes Limited (03 Dar es Salaam Road, Industrial Area, Nairobi, Kenya), whether made on giantbicycleskenya.com, by phone, or in-store. By placing an order you accept these terms.

1. About us

Giant Bicycles Kenya is a store of Cycle Africa Bikes Limited (Reg. PVT-RXU26EJD), a company registered in Kenya and East Africa’s leading Giant bicycles dealer. Cycle Africa Bikes Limited is the seller of every order placed on giantbicycleskenya.com, by phone or in the showroom. We are an independent retailer of Giant and Liv bicycles; we are not owned by Giant Manufacturing Co. Ltd. Visit us at 03 Dar es Salaam Road, Industrial Area, Nairobi, Kenya — Monday – Saturday, 8:00 AM – 7:00 PM; Sunday, 10:00 AM – 4:00 PM.

2. Prices and payment

All prices are in Kenya Shillings (KES) and include applicable taxes unless stated otherwise.
We accept M-Pesa, major debit/credit cards, bank transfer, and cash in-store.
We also offer lipa pole pole: pay in bits at your own pace and collect the bike once it is fully paid. There is no lender, no interest and no paperwork.
A bike on order is confirmed once its 50% deposit is received; card and online M-Pesa orders are confirmed once payment is received. We will contact you promptly if an item is unavailable and offer an alternative or a full refund.

3. Delivery

We offer same-day delivery for in-stock items countrywide. We also deliver to Uganda, Tanzania, Rwanda, Ethiopia, Djibouti and Eritrea; those orders are dispatched once paid in full, and any import duties your country charges are paid by you. Delivery is charged, not free. In Kenya, in-stock items can be paid on delivery. Bikes ordered from Giant need a 50% deposit before import. Timelines and charges are set out in our Shipping & Delivery Policy.

4. Returns and exchanges

Tell us within 24 hours of receiving an item and we will exchange it, per our Returns & Exchanges Policy. We exchange items; we do not give refunds for a change of mind.

5. Warranty

New bicycles carry a 6-month warranty, and we service what we sell.
Warranty covers manufacturing defects. It does not cover normal wear (tyres, tubes, brake pads, chains), crash damage, misuse, or unauthorised modification.
Every new bike we sell includes free assembly on purchase.

6. Product information

We work to keep specifications, images and stock status accurate. Minor variations (e.g. colourways, component substitutions by the manufacturer) can occur; material differences will be confirmed with you before dispatch.

7. Liability

Nothing in these terms limits your statutory rights under the Consumer Protection Act, 2012 (Kenya). Cycling involves inherent risk — always use a properly fitted helmet and ensure the bike is serviced regularly.

8. Governing law

These terms are governed by the laws of Kenya. Disputes are subject to the jurisdiction of Kenyan courts.

Contact

Call or WhatsApp: 0725 511 513 (+254 725 511513) · Call: 0709 100100 · Showroom: Giant Bicycles Kenya, 03 Dar es Salaam Road, Industrial Area, Nairobi, Kenya · Monday – Saturday, 8:00 AM – 7:00 PM; Sunday, 10:00 AM – 4:00 PM · Second store (Cycle Africa Bikes): Junction Trade Centre